Learn Through Play with Fairy Tale Characters - "it's like hiding vegetables in their brownies!"

Frequently Asked Questions


Welcome to our FAQs page.  We try our best to publish the most common questions we receive here to help our subscribers or answer questions.  In the event you don’t see the answer to your question, please contact us at customerservice@myimaginationmail.com and we will be sure to get back with you asap.  Our intent is to provide a great experience for you and your child,  please let us know if we have made any mistakes and we will correct them as quickly as possible. 

As parents ourselves, we understand the importance of customer service and making things right.  There is nothing worse than having your child be disappointed because a product is missing, incorrect, damaged, etc.  We do our best to make sure it goes out right the first time but we know at some point in the process something could go wrong.  When that happens, please provide us the opportunity to make it right – and we will! 

FAQs have been placed into various categories listed below:

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